kv77 Privacy Policy

1 Definitions and Scope

In this policy, "we", "our", or "kv77" refers to the organization operating the kv77 platform. "You" or "user" refers to any person using kv77's website and services. "Personal information" refers to any information that can directly or indirectly identify you.

This policy applies to kv77's website, mobile version, and all services connected to it. It governs all activities on our platform including registration, account management, financial transactions, and game-related operations.

2 Types and Sources of Information Collected

2.1 Information You Provide Directly

During account registration and use, we may collect the following information:

• Full name, date of birth, and national identity card details
• Email address and contact details
• Preferred language and communication method
• Financial transaction details — related to bKash, Nagad, Rocket, Upay, or bank transfers
• Security information set for account protection

2.2 Automatically Collected Information

When you use our platform, certain technical information is automatically collected, such as:

• IP address and device information
• Browser type, operating system, and device identifier
• Duration of your session and pages visited on the platform
• Data obtained from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third-Party Sources

For the purposes of identity verification, fraud prevention, and compliance with legal obligations, we may obtain relevant information about you from trusted third parties. This process is entirely secure and limited to specific purposes only.

3 Purposes of Information Use

kv77 uses collected information for the following legitimate purposes:

• Account Management: Ensuring account creation, verification, security, and administration.
• Transaction Processing: Safely completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
• Customer Support: Resolving your issues and answering questions via 24/7 live chat and email.
• Legal Compliance: Identity verification, fraud prevention, and adherence to applicable laws.
• Platform Improvement: Enhancing service quality, resolving technical issues, and improving the user experience.
• Security Monitoring: Detecting unauthorized access, suspicious activity, and cyber threats.
• Notifications: With your consent, informing you of important platform-related updates and offers.

We do not sell your information to third parties for marketing or promotional purposes.

4 Data Storage and Security

4.1 Security Measures

kv77 uses industry-standard technology to keep your information secure. Our platform maintains active SSL (Secure Socket Layer) encryption, which prevents third-party access while your data is being transmitted. In addition, we maintain the following measures:

• Encrypted databases and secure server infrastructure
• Two-factor authentication option for account access
• Regular security audits and vulnerability assessments
• Strict data protection training for staff
• Role-based access restrictions for data

4.2 Retention Period

Your personal information is retained only for as long as necessary. After the designated period, data is securely deleted or anonymized to fulfill legal obligations, resolve disputes, and meet contractual responsibilities. Even after account closure, certain information may be retained for a defined period as required by applicable law.

5 Data Disclosure and Sharing

kv77 does not sell or rent your personal information to third parties. However, we may disclose information in the following limited circumstances:

• Service Provider Partners: Trusted organizations engaged in payment processing, technical support, and customer service — who operate under strict confidentiality agreements.
• Legal Requirements: Where necessary to comply with court orders, government directives, or applicable law.
• Fraud and Abuse Prevention: To relevant authorities for protecting platform security and investigating suspicious activity.
• With Your Consent: Information may be shared with specific third parties if you have given explicit permission.

Any third parties who process data on our behalf are contractually bound to comply with our strict privacy standards.

6 Cookie Policy

6.1 Use of Cookies

kv77 uses cookies to operate the website properly and improve the experience. Cookies are small text files stored on your device that help the website remember your preferences and activity.

6.2 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Store your language preference, display settings, and other personal preferences.
• Analytics Cookies: Collect platform usage statistics to help improve the service.

You can control most cookies from your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

7 User Rights

kv77 respects your rights regarding your information. You have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances you may request deletion of your information — however, this may not be fully possible where legal obligations apply.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured format.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible after appropriate verification.

8 Protection of Minors

kv77's services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors. We take age verification steps at the time of registration.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed. Parents or legal guardians may contact us regarding this matter.

9 Third-Party Sites and Services

kv77 works with various reputable game providers for game operations on the platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may have their own privacy policies.

kv77 is not responsible for the privacy policies of any website or service outside our platform. You are advised to read the policy of any external site before following a link to it.

10 International Data Transfers

Our servers and service provider partners may be located in various countries. As a result, your information may be transferred and processed outside Bangladesh. In such cases, we ensure that adequate protection measures are in place and that data transfers comply with applicable law.

For international transfers, we follow contractual safeguards, encryption, and relevant data protection frameworks.

11 Policy Changes

kv77 reserves the right to update this privacy policy as needed. For significant changes, we will notify you via a platform notice or through the contact method registered to your account.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly to stay informed of any new changes.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated team is available 24/7 in Bengali and English to assist you.

We generally try to respond to your requests as quickly as possible. Identity verification may be required for formal data-related requests.